All purchasers of the ClassicEB® CDs will receive unlimited technical support via email and our website from Microsoft Certified Professionals and Macintosh-trained support personnel. In order to keep our costs low, and therefore be able to keep the price of our products low, we limit technical support to email and postings on our website. However, should your problem not be resolved via email or our website, we will provide US and Canadian users direct technical support via telephone at a time convenient to you at no cost. However, we have designed our products to require the least amount of challenge to users, and we believe you will rarely, if at all, need any technical support.

Before contacting technical support, please review the following questions to see if your question has already been addressed. If you still need to contact us, our email address is classiceb1911@yahoo.com. We will reply to your request within 48 hours; 72 hours if a weekend or if a holiday is involved.

Please realize that we cannot provide training on how to use Windows, other operating systems, or TIF imaging programs. We would have to charge much more for our products if we attempted to provide this service. Our technical support is limited to determining if your CDs are operational and to helping you use the Index tools we have provided to locate articles of interest to you. If you are new to the world of computers, please try to locate information on how to use your computer from the vendor you purchased it from – under their licensing agreements with Microsoft or Macintosh, they are responsible for this introductory training. Otherwise, consider taking an introductory class at an educational facility convenient to you.

1. Q: WHAT OPERATING SYSTEMS ARE REQUIRED TO USE THE CLASSICEB® CDs?

A: The ClassicEB® CDs are manufactured to comply with ISO9660 standards to insure the maximum compatibility with the vast majority of known operating systems and hardware that meet these specifications. We have tested these CDs in Windows 3.x, Win95A, Win95B, Win98x, WinME, WinXP, WinVista, WinNT3.5x, WinNT4.x, Mac OS7.x, Mac OS8.x, and MacOS9.x.

2. Q: WILL I NEED TO INSTALL ANY SPECIAL SOFTWARE TO USE THE CLASSICEB® CDs?

A: Most users already have all the necessary software installed to use the ClassicEB® CDs, so you will not have to install any additional software. All the ClassicEB® images are saved in TIF format, the most common and most generic of all image formats. All known image programs are TIF-compliant.

Users of Windows95B, Windows98x, WinME, WinXP, and WindowsNT4.x have TIF image viewers already installed! Microsoft included a free TIF image viewer with these versions of Windows. Users of Windows95A, Windows3.x, Windows3.5x, and Mac OS’s may have to add a TIF image viewer to access the ClassicEB® images.

3. Q: HOW DO I FIND OUT IF I HAVE WINDOWS 95A OR WINDOWS 95B?

A: To determine what version of Windows95 you have, follow these steps:

1. Go to the "START" button that appears when you first start your computer. It is generally in the lower left corner. Click on it once.
2. Go to the "SETTINGS" menu option, generally located beneath the "Programs" and "Documents" menu options, and click on it once.
3. Select the "CONTROL PANEL" menu option and click on it once.
4. Locate the "SYSTEM" icon and click on it twice.
5. The screen that should appear will have four tabs across the top. The first one is labeled "GENERAL." On this screen you will see in the upper right-hand corner the area labeled "SYSTEM:". If the phrase "Microsoft Windows95, 4.00.950" appears, you have Windows95A and you will need to install a TIF image viewer if you do not already have one installed. If the phrase "Microsoft Windows95, 4.00.950B" appears, you already have the free TIF image viewer installed; you will not need to install any new software if you are satisfied with the free viewer. You may, of course, add as many additional TIF image viewers as you desire.
4. Q: I AM USING WINDOWS95B, WINDOWS98X, OR WINDOWSNT4.X. HOW DO I START THE FREE TIF VIEWER SUPPLIED BY MICROSOFT?

A: For Windows95B and WindowsNT4 –

1. Locate the "START" button when you first start your computer, generally in the lower left-hand corner.
2. Click on the "PROGRAMS" menu choice.
3. Click on the "ACCESSORIES" menu choice.
4. Locate the "IMAGING" program shortcut and double-click. The Imaging program by Wang will appear.
5. From the Imaging Menu, choose File, and then Open.
6. Now you need to find the letter of your CD drive, generally "D", but it can be any letter from "D" to "Z". Double click on the drive letter and then begin using your ClassicEB® CDs!

B: For Windows98x users –

Follow all the directions for the Windows95B users, but instead of Imaging by Wang, Imaging by Kodak will appear in step 4.
5. Q: IF I NEED TO INSTALL A TIF IMAGE VIEWER, OR SIMPLY WANT TO USE A DIFFERENT TIF IMAGE VIEWER, WHERE CAN I FIND ONE?
A: We have included several shareware or freeware image viewers for Windows users on CD number 15 of the EB11 CD set, the one that contains Volume 29 of the EB11. They are located in the directory labeled "software," and then under the sub-directory "viewers." You are welcome to install any or all of these image viewers, but since we did not write these programs, we assume no responsibility, direct or implied, as to their capabilities or should they harm your computer or equipment. These programs are being provided strictly for your convenience. So, install them at your own risk. If you want to find other image programs, you can generally find very affordable imaging programs at your favorite computer store, or by using the internet. 6. Q: HOW DO I FIND AN ARTICLE ON THE CDs?

A: One of the major advantages of the EB11, compared to earlier editions, is its meticulous and very detailed Index volume. You will have the best luck locating an article by using the EB11’s own Index. To use this Index, insert CD 15 into your CD drive, the one titled Volume 29. Using your file manager (Windows Explorer for Windows users, or Finder for Mac users), display the CD contents. Open the folder titled "INDEX."

Each page of the original EB11 Index is saved in alphabetical order. To locate an article of interest, open one of the folders labeled "A" thru "Z." Within these folders each page is listed with the first six letters of the subject. This corresponds to the first six letters of the first article listed on this Index page. For example, if you are interested in the subject of "ALEXANDER," open the "A" folder and look down the list and find the page that begins with "ALEXAN." Double-click on this page and the page from the EB11’s original Index appears. The index will then identify the exact volume and page numbers of all the articles that are related to this subject. All you have to do then is remove the Index CD and insert the correct CD and then locate the exact pages listed on the Index page. Once you get used to using this method, it will take less than 30 seconds to locate the article you are interested in, and then have the article on your screen. You can read the article right from the screen, or print it for reading later.

In addition to using the Volume 29 Index, we have provided four other methods to help you locate articles of interest quickly. We have listed the page numbers and subject title of the first article on each of the 30,000+ pages in four different formats: ASCII Text format (TXT), Microsoft Word format (DOC), Hypertext Markup Language (HTML), and Adobe Acrobat format (PDF). All Windows and Macintosh users will be able to use the TXT and HTML formats without any additional software being installed. Users that already own Microsoft Word for Windows, or Microsoft Word for Macintosh, or other high-end word processor, will be able to use the DOC format. And, those who already have installed the free Adobe Acrobat Reader (for Windows or Macintosh) will be able to use the PDF format. This subject and page index is the exact same material, just saved in four different formats for your convenience. You may find it faster to use one of these tools to locate an article of interest.

7. Q: WHEN I USE WINDOWS EXPLORER AND CLICK ON A PAGE ON ONE OF THE CDS TO OPEN IT, A DIFFERENT IMAGE VIEWER OPENS. HOW DO I FIX THIS SO MY FAVORITE IMAGE VIEWER OPENS?

A: The problem you are describing is related to "File Associations." Windows registers each unique three-letter file extension (TIF is the three-letter file extension) with a program so that if you click on the file in Explorer, the file will be opened with the registered program. This will happen even if you have several programs on your PC that will open the same file. Generally, each time you install a program, the software manufacturer automatically changes your Windows Registry to open files with their program, overwriting your previous Registry settings. Some of the better programs ask your permission to change the registry settings. So, if you recently installed a new Imaging program, it probably changed your file associations. What you need to do is to change the registration of the TIF file extension back to your favorite TIF program.

This is not an especially difficult task, but if you are not confident of your ability to change the file associations, please ask someone else to help you.

Here are SAMPLE directions for Windows 95, Windows 98 and WindowsNT4. We cannot assure you they will work with your exact system, since many PC manufacturers customize Windows when it is installed on their machines, and systems can become even further customized by users. So, use these directions at your own risk.

Windows95, 98 & NT4:

1. Click on the START button, generally in the lower left-hand corner of the screen.
2. Select the PROGRAMS menu option.
3. Locate the program WINDOWS EXPLORER (WINDOWS NT EXPLORER for NT4 users) and double click to start the program.
4. Click on the VIEW menu choice, the third one from the left.
5. For Win95 & NT4 users, click on the OPTIONS menu choice near the bottom; for Win98 users, click on the FOLDER OPTIONS menu choice near the bottom.
6. For Win95 users, click on the second tab (File Types); for Win98 users, click on the third tab (File Types).
7. On this tab, locate the large box titled "Registered File Types." Scroll down the list using the scroll bar to locate the TIF image file type. This could be listed simply as TIF image, or TIFF image, or by a variety of other names. This is the real tricky part – if you select the wrong file type, you will change a file association that you probably do not want to change.
8. If you have decided to proceed, highlight the TIF file type with your mouse, and then click on the EDIT box.
9. Under the ACTIONS field, highlight OPEN, then click EDIT.
10. Find the area of this screen titled "Application used to perform Action:"
11. Then, click on the Browse button to manually locate the program you want to have automatically open your TIF image.
12. Click OK and CLOSE as appropriate to close all open screens. If all is well, when you click on a TIF image from Windows Explorer your TIF image will now open in the program you selected.

If this does not work, or if you prefer not to try it, then you can always try to re-install your favorite program, and it should then change your file associations to this new program. Remember, the last program that was installed for that file type usually changes the registry settings to itself.

If you do not want to change your file associations, then you can always access the TIF images on the CDs by opening your favorite Imaging program first, then open the appropriate image using its File Open or equivalent commands.

8. Q: WILL THE CLASSICEB® CDs WORK ON A MACINTOSH SYSTEM?

A: Yes! If you are using Mac OS 9, you do not need to add any additional software. All ClassicEB® CDs will work with the software pre-installed with OS9.

If you are using an earlier edition of the Mac OS, you may have to install additional software, depending on what other software you already have installed, to use the ClassicEB® CDs. If the ClassicEB® CDs will not work with your Mac OS, we recommend that you visit the Apple Computer website and download the current edition of QUICKTIME. QuickTime versions 4 or greater contains the software necessary to view the TIF images of the ClassicEB® CDs. QuickTime is currently provided by Apple free of charge.

9. Q: Is ClassicEB.com affiliated in any way with Encyclopedia Britannica, Inc, publishers of the current edition of the Encyclopedia Britannica?

A: ClassicEB.com is not affiliated with Encyclopedia Britannica, Inc., nor are our products supported by or associated with Encyclopedia Britannica, Inc.

ClassicEB.com publishes those editions of the Encyclopedia Britannica (the books themselves, not to be confused with the Corporation of the same name) that are considered public domain by international copyright laws and treaties.

However, while the original text of these older editions of the Encyclopedia Britannica are in the public domain, the ClassicEB® CDs are copyrighted by ClassicEB.com in all respects except for the original text. This means that purchasers of any ClassicEB® CDs may not copy our CDs in any way under penalty of violating copyright laws. Users may, of course, print off on paper any or all images contained on the CDs, in unlimited amounts, without violating ClassicEB.com's rights or copyright laws.

If you own your own physical set of the public domain editions of the Encyclopedia Britannica, you may scan your set onto CD and offer them yourself without being in violation of copyright laws. But you may not copy the images contained on the ClassicEB® CDs, nor may you use in any way the manual or any of the index tools contained on the CDs which were designed by ClassicEB.com. Violators of ClassicEB.com's rights will be prosecuted.

IF YOU HAVE A DIFFERENT QUESTION, PLEASE EMAIL US AT:
classiceb1911@yahoo.com
WE WILL RESPOND WITHIN 48 – 72 HOURS

ClassicEB.com reserves the right to revise these policies without notice.

Note: Some of the questions listed here are anticipatory in nature and are not intended to reflect our receipt of any particular question in any certain frequency. Certain questions may have only been received once, but are posted here for the benefit of others who may, in the future, have the same or similar question.

Copyright ClassicEB.com © 2004